Frequently Asked Questions
Need more help? Feel free to contact us directly.
👉 What is the suitable age to join the academy ?
📌 Core X accepts children from 3 to 16 years old in the kids’ programs. We also offer a special program for adults above this age.
👉 Do you offer swimming classes for adults ?
📌 Yes, we offer a dedicated adult swimming program focused on skill development, fitness, or learning to swim from scratch—depending on your level.
👉 How can I register my child at Core X Academy ?
📌 You can easily register through the Join Core X page on our website. We’ll contact you afterward to schedule the initial evaluation.
👉 What payment methods are available ?
📌 We offer several convenient payment options:
• On-site Cash payment at the academy
• On-site card payment machines at the academy
• Direct bank transfer
• Online payment link
• Credit card payment via the website
👉 What happens if my child misses a class ?
📌 Make-up sessions can be scheduled within the weekly calendar, depending on the academy’s attendance and absence policy.
👉 Can I attend the class with my child ?
📌 To ensure children stay focused, we kindly ask parents not to enter the training area. However, viewing areas are available near the pool.
👉 Do parents receive a progress report ?
📌 Yes, we send periodic reports highlighting:
• Key strengths and skills achieved
• Areas that need improvement
• The next training goal
This helps parents stay updated with their child’s development.
👉 How is my child’s level determined ?
📌 A comprehensive initial evaluation is conducted by our coaching team to place each swimmer in the appropriate level.
👉 How does a child move to the next level ?
📌 A performance evaluation is conducted at the end of each level, and once the requirements are met, the child is automatically promoted to the next stage.
👉 Do you offer private lessons or one-on-one training ?
📌 Yes, we provide individual training sessions upon request, depending on coach availability and scheduling.
👉 Can my child try a class before full registration ?
📌 Yes, we offer a free trial session to help families make an informed decision.
👉 Are there any sibling discounts ?
📌 Yes, we offer special discounts for siblings.
👉 How can I contact the academy ?
📌 You can reach us via the Contact page on our website or through our official WhatsApp number, which will be activated soon for faster support.